Privacy Policy

We value your privacy

1. Who We Are

Dreamtime Resorts is a marketing company specialising in the management and promotion of Australian holiday accommodation. We currently support more than 20 properties across Queensland.

This Privacy Policy explains how Dreamtime Resorts collects, uses, stores and protects your personal information when you visit our websites, make a booking, stay at one of our properties, or otherwise interact with us.

2. Media

If you upload images to our website, please avoid uploading images that contain embedded location data, such as EXIF GPS information. Visitors to the website may be able to download images and extract this information.

3. Cookies

Our websites use cookies and similar technologies to help provide a better browsing experience, maintain website functionality and understand how visitors use our websites.

If you leave a comment on our website, you may choose to save your name, email address and website in cookies for your convenience. These cookies may remain for up to one year.

If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. This cookie does not contain personal information and is discarded when you close your browser.

When you log in, cookies may be used to remember your login information and screen display preferences. Login cookies may remain for up to two days, while screen preference cookies may remain for up to one year. If you select “Remember Me”, your login may remain active for up to two weeks.

If you log out of your account, login cookies will be removed.

If you edit or publish content on our website, an additional cookie may be saved in your browser. This cookie does not contain personal information and simply identifies the content you have edited. It expires after one day.

4. Embedded Content From Other Websites

Our websites may contain embedded content from third-party websites, such as videos, images, maps, social media content or articles.

Embedded content from other websites may behave in the same way as if you had visited the third-party website directly. These third parties may collect information about you, use cookies or other tracking technologies, and monitor your interaction with the embedded content.

Their collection and use of your information is subject to their own privacy policies and terms.

5. Booking Data

Online bookings made through our websites are processed using the Levart Booking Platform.

Personal information provided during the booking process may include your name, contact details, booking details, payment information and other information required to process and manage your stay.

For further information about how Levart handles personal information, please refer to the Levart Privacy Policy.

6. How We Use Your Information

When you stay at one of the Dreamtime Resorts, your personal information is handled in accordance with the Dreamtime Resorts Privacy Policy.

As part of the Dreamtime Resorts group, we may use the details you provide, such as your contact and stay information, to keep you informed about exclusive offers, news and experiences across Dreamtime Resorts properties and selected affiliate partners that we believe may be relevant and valuable to you.

Dreamtime Resorts may collect and use personal information to:

Process and manage accommodation bookings
Communicate with you about your booking or stay
Provide guest services and respond to enquiries
Process payments and other transactions
Improve our websites, services and guest experience
Meet our legal and regulatory obligations
Send you information about offers, promotions, news and experiences that may be relevant to you, where you have provided consent or where otherwise permitted by law

Where appropriate, your information may be used across Dreamtime Resorts properties to provide you with relevant offers and communications.

7. Who We Share Your Information With

We do not sell your personal information.

Your information may be shared with other Dreamtime Resorts properties, trusted service providers and business partners where necessary to operate our business, process bookings, provide guest services, communicate with you, process payments, maintain our websites or comply with legal obligations.

Where relevant, your information may also be shared with selected affiliate partners for the purposes outlined in this Privacy Policy.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.

8. How We Protect Your Information

Dreamtime Resorts takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take appropriate measures to safeguard your information, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Accessing and Updating Your Information

You may request access to the personal information we hold about you and ask us to correct or update information that is inaccurate or out of date.

You may also opt out of marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

To access, update or enquire about your personal information, please contact us at .